- Shipping & Delivery
We ship all orders via USPS Priority Mail . USPS Priority Mail usually averages about 2-3 delivery days Please allow us 3 business days from the time you place your order to process & prepare your products. All of our products are handmade to order every week to provide you with the best quality possible.
- Our Privacy Commitment
We will not sell or rent your personal identifiable information to anyone. We will send personal identifiable information about you to other companies when:
•We have your consent to do so.
•We need to share the information in order to provide the product or service you have requested.
•We need to send the information to companies who work on behalf of Deraye to provide a product or service for you on our behalf and to provide other services, including, but not limited to, payment processing, shipping, order tracking, promotional fulfillment, and customer service. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us, unless they have your consent to do so.
•We need to respond to valid legal process. This includes a search warrant, subpoena, or court order, and any other instance when we believe we are required to do so by law
Please allow us 3 business days to freshly prepare your products. All of our products are handmade to order to provide you with the best quality possible. All orders are billed when placed and can take up to (3) business days to be settled, authorized and/or captured by credit card companies.
Our terms and conditions are governed by and interpreted in agreement with the laws of the State of North Carolina. The information contained on this website, product descriptions, and/or labels should not be taken as medical advice. We therefore exclude to the fullest extent allowed by applicable law any and all express or implied warranties, including but not limited to the warranties of product suitability. You hereby agree that Deraye is not liable under any conditions or circumstances in relation to the use or purchase of our products, website content, computer damage as a result of using our site or links on our site, or injuries sustained or resulting from adverse reactions or allergies to our products.
Deraye products are not intended to treat, cure, diagnose or prevent any conditions.
Please use our products with the same care and caution that you would use with any other products. Keep away from children. Do NOT eat our products. Use only for the purposes for which they are intended. We are not liable for any misuse of our products. The information provided on our website is provided as general information for your knowledge and has not been evaluated by the FDA. Please keep in mind that because each person's hair & skin is unique, the product ingredients may or may not work as intended.
For persons with skin sensitivities and allergies, please do a skin patch test before fully using our products. If any redness or skin irritation occurs, please discontinue use immediately and consult your physician. We are not responsible for any allergic reactions to the ingredients used in our products.
If you are pregnant or suffer from any health condition, please consult your physician before using any of our herbal (botanical) products. Some botanical ingredients are not made for persons that are pregnant or living with certain health conditions. Please take the time to research all ingredients before using any of our products on your hair or skin. Again, we are not responsible for any reactions to the ingredients used in our products.
Because our products are hand-mixed using pure oils and natural butters, there can & will be slight variations in texture and color from time to time with ingredients sourced directly from nature. Always know that the quality is never compromised. We promise to always provide you with the best quality ingredients and the best customer service possible.